Returns
Last Updated: 4/27/26
At The Bake Shop, every dessert is made fresh to order with care and intention. Because our products are perishable and customized for each customer, all sales are final.
All Sales Are Final
Due to the nature of our baked goods, we do not accept returns or exchanges on any items, including:
Custom cakes
Cupcakes, cookies, brownies, and cake jars
Wedding and event desserts
Seasonal or specialty items
Once an order has been prepared, we are unable to restock or resell it.
Pickup & Delivery Responsibility
Once your order has been picked up or delivered, it becomes the customer’s responsibility.
We are not able to offer refunds or replacements for:
Improper transportation
Damage after pickup/delivery
Incorrect storage or handling once received
We do our best to ensure all items leave us in perfect condition.
Order Issues
Your satisfaction matters to us. If there is an issue with your order (such as a mistake or quality concern), please contact us within 24 hours of receiving your order so we can review the situation.
We will always do our best to make things right when appropriate.
Custom Orders
Because custom desserts are designed specifically for your event, all design approvals are final once confirmed. Minor variations in color, design, or decoration may occur as part of the handmade process.
Thank You
We truly appreciate your support of our small bakery. Every order helps us continue creating desserts made with heart for your most special moments.
Contact
If you have any questions about this policy, please email us at mcthebakeshop@gmail.com